Terms of Agreement – May 2018


My commitment to you is always to put your interests first. These terms set out what we can expect of each other to ensure that we work effectively together.

Sessional Arrangements and Fees

Sessions will be of 50 minute duration. Access to Stramongate House is available up to 15 minutes prior to the agreed start time for the session. The fee for each session is £50.00 and is payable by cash or debit card at the end of each session.

Holidays, Cancellations and Charges

Holidays should be agreed in advance and at least 24 hours notice should be given for cancellations otherwise the standard fee will be charged. The only exception will be in the case of illness provided it is notified prior to the commencement of the session.

Missed Appointments

Should you miss more than two consecutive sessions then the session may be offered to someone else and your name may need to put back on the waiting list.

Limitations on Confidentiality and Privacy

  • To ensure that our work together continues to meet the required professional and ethical standards aspects of our work together may be shared with my clinical supervisor. Anonymity will be ensured in order to protect your privacy.
  • There may be situations in which safeguarding you and others from serious harm may take priority over my commitment to ensure your confidentiality and privacy. In such situations I will normally consult with you first if this is legally permitted and ethically desirable. I will, however, endeavor to carry out my responsibilities in a way that respects your known wishes, protects your interests, and to continue to support you in what follows.
  • Statutory law requires me to inform the relevant authorities of any information I may become aware of during our work together relating to terrorist activity, drug trafficking or child protection issues.
  • There may be situations in which I am required to disclose client information to the courts.

Storage and Processing of Personal Data

Your personal data is stored and processed in accordance with the current requirements of the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 and I am registered with the ICO (Information Commissioner’s Office).

Whilst the personal information you enter into the contact forms is stored securely it cannot be guaranteed to be secure whilst in transit.  Personally sensitive information should not, therefore, be sent via this method. Once received by me your personal information will not be stored any longer than is required to take a hard copy.  It will then be deleted.

I maintain sessional notes of our work together for the following reasons:

  • To meet the requirement of my professional standards registration.
  • To ensure I can adequately review progress against the treatment plan we have agreed and to enable me tomonitor the quality of our work together in supervision.
  • To inform articles and papers that I may seek to have published in academic and professional journals.

Sessional notes and personal details are stored separately from your identifying details in order to protect your confidentiality and privacy.

Where personal data is processed to inform professional articles and academic papers only brief extracts of our work together will be used and will be heavily disguised to protect your confidentiality and privacy. Extended extracts, for example in the form of clinical case studies, will not be used without your further written consent.

Records will be held for a maximum of seven years before being securely destroyed.

You have the following rights under the data protection regulations:

  • To access a copy and explanation of your personal data.
  • To request correction or erasure of personal data in certain circumstances
  • To request limiting or ceasing data processing.
  • To compensation for particular damage or distress caused by data processing where applicable.

Contact outside Sessions

Contact between sessions should normally be limited to email and text in order to rearrange or cancel sessions. Should you need to discuss aspects of our work together then we can arrange a suitable time to speak. The first 20 minutes will be free of charge. I do not offer an emergency service.

Should we meet in public outside the sessions I will not acknowledge you unless you acknowledge me in order to protect your confidentiality and privacy.

I do not accept friend requests from clients on social media sites.

It is by respecting these therapeutic boundaries that I am able to meet your expectations in a way that is often not possible in close friendships and family relationships. Whilst we will develop a close working relationship during the course of therapy it is important to recognize that it is not a friendship in the normal sense.

Emergency Contacts and Support

Should you need help or support outside the sessions then you should contact your GP in the first instance or contact the South Lakeland (Kendal) Community Mental Health Team on 01539 715013.

If you are feeling like you want to die, or feel at risk in any way, it is important that you tell someone. Let family or friends know what is going on for you. If you find it difficult to talk to family or friends you can contact one of the following:

  • Contact your GP and ask for an emergency appointment. You can obtain out of hours GP support by calling 03000 247 247 or you could call 111
  • The Samaritans provide a 24-hour helpline offering emotional support. 08457 90 90 90 or 116 123
  • Campaign Against Living Miserably (CALM) – for men. 0800 58 58 58 – 5pm to midnight every day.
  • Papyrus – for people under 35. 0800 068 41 41 – Monday to Friday 10am to 10pm, weekends 2pm to 10pm,bank holidays 2pm to 5pm.
  • Childline – for people and young people under 19. 0800 1111. The number will not show up on your phonebill.

Ethical Conduct and Complaints Procedure

I conduct my practice in accordance with the requirements of the BACP Ethical Framework. Should you feel that the therapy I offer does not meet the necessary ethical and professional standards then you should discuss this with me in the first instance. Otherwise you should contact the BACP Ask Kathleen service either by calling 01455 883300 and selecting option 3 or by emailing [email protected]